Terms and Conditions
1. Payment & Booking Confirmation
1.1 To secure your booking, a 25% deposit is required. Your reservation is confirmed once this deposit is received, with the remaining balance due 30 days before your course begins.
1.2 We highly recommend that you arrange personal insurance to protect against unforeseen circumstances—such as extreme weather, road closures, or health issues—that might prevent you from attending your course.
1.3 Your safety is our top priority. While we make every effort to run each course as planned, if conditions force us to cancel (for example, due to unsafe weather), we will offer an alternative date or issue a full refund of your course fee.
1.4 If you need to cancel your booking, please notify us in writing. Our cancellation policy is as follows:
• More than 8 weeks before the course: Only the 25% deposit is charged (75% refund).
• Between 4 and 8 weeks before the course: You will receive a refund of 50% of the total course fee.
• Between 2 and 4 weeks before the course: You will receive a refund of 25% of the total course fee.
• Within 2 weeks of the course: No refund will be available.
2. Participation & Safety
2.1 Our team of guides, instructors, and coaches are fully qualified and trained to the highest standards set by the UK’s National Governing Bodies. Although we carefully assess and manage risks during our courses, please be aware that participation inherently involves some risk of injury or worse.
2.2 Your guide is dedicated to your safety and will provide expert advice throughout your course. It is crucial that you follow their instructions; choosing not to do so means that any resulting consequences will be solely your responsibility.
2.3 The individual making the booking is responsible for informing all participants about the nature of the activity. Please also ensure that you notify us of any relevant medical conditions that could affect the safety of you or others during the course. Your instructor will review this information before the course commences.
3. Fitness & Medical Requirements
3.1 Every course requires a reasonable level of fitness—with some courses demanding a higher standard. It is your responsibility to ensure you are physically capable of participating. If you are uncertain about the fitness requirements, please get in touch for guidance.
3.2 If you have any medical conditions or require medication during the course, please inform your instructor in advance, including details on storage or special requirements.
4. Insurance
4.1 Scottish Rock & Water holds civil liability insurance through Perkins and Slade. In addition, all our team members—both core staff and associates—carry their own insurance for any work they perform with us.
If you have any questions or concerns, please don’t hesitate to get in touch. We’re a small, family-run business that truly cares about your experience, and we look forward to sharing our passion for Scotland with you.
Warm regards,
The Scottish Rock & Water Team